SEO & GEO Content Writer (AI, B2B SaaS)

Location: Poland/Europe, remote.

Salary: 9k - 15k PLN /2130 - 3500 EUR monthly under a B2B contract (self-employed) or an equivalent under a contract of employment.

Tidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful.
Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!

A few facts about us:

• Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1

• We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.

• We currently rate at 4.7/5 in both Shopify and G2.

• Our ML team was among the first in the world to launch an AI agent (Lyro) for customer service! 🌍

• Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.

• Currently, we hire over 150 fantastic people.

Would you like to see what working with us looks like? Check out our #GrowWithTidio video 🎥👇

About the role

This is a content role where you create SEO- and GEO-driven narratives that inform, educate, and drive business growth. You’ll craft conversion-focused content across blogs, landing pages, case studies, and digital assets.

You will own projects end-to-end, as part of a small team of two (Senior Content Writer and Outreach Specialist), reporting directly to the Head of Growth.

If you are a passionate writer who cares about results, learns from data, and constantly looks for smarter ways to improve what works, this role might be perfect for you – keep reading! 🙂

Topics you’ll write about

You’ll create content focused on business-relevant problems and solutions in areas like:

• Customer service and support operations

• Live chat and help desk software

• Chatbots and conversational AI

• AI agents for customer support

• Automation, workflows, and CX best practices

• Lead generation and conversion strategy for support-led growth

Tools you’ll use

You’ll be supported with a modern stack for SEO, content, and collaboration, including:
Ahrefs, Google Search Console, Microsoft Clarity, WordPress, Notion, Slack, G-Suite (Docs/Sheets/Slides/Gmail/Meet), LLMs (ChatGPT, Claude, Gemini), Wynter, Profound, LinkedIn, SmartLead, MixMax, and internal tools/AI agents (plus Cledara and Spendesk for tool/admin workflows).

As the SEO & GEO Content Writer, you will:

• Write GEO/SEO-friendly blog posts and landing pages aligned to business-relevant user intent.

• Translate complex CS/AI/software topics into clear, actionable, conversion-aware content.

• Follow a predefined content calendar and deliver consistently.

• Audit, update, and improve existing pages to grow traffic, rankings, leads, and subscriber conversions.

• Identify opportunities to expand, consolidate, or re-position content based on performance.

• Collaborate on briefs, keyword targeting, search intent alignment, and on-page optimization.

• Incorporate feedback and iterate quickly with an ownership mindset.

• Create case studies, reports, whitepapers, and digital PR pieces to build brand visibility and grow citations in Google and LLMs such as ChatGPT.

• Use SEO and analytics tools to validate opportunities and measure performance.

• Contribute ideas for content experiments that improve organic acquisition and conversion.

You are a perfect fit if you have:

• Proven experience writing high-quality B2B SEO and GEO content that ranks, drives measurable growth, and effectively addresses user intent.

• Ability to craft content for different audiences, intents (informational, commercial, transactional), and formats, including blogs, landing pages, and case studies.

• Strong ownership and proactive mindset — independently manage work, hit deadlines, communicate effectively, and continually optimize content and programs for impact.

• Analytical skills — ability to track content performance, interpret metrics, and iteratively optimize content and programs for better results.

• Willingness to take on new challenges – you aren’t afraid to go out of your comfort zone.

• Excellent English writing and editing skills for native-level audiences (bilingual, native, or C2-level).

You will earn extra points for:

• Experience in B2B SaaS content marketing and AI-related products.

We would like to offer you:

• Salary: 9k PLN - 15k PLN / 2130 - 3500 EUR monthly under a B2B contract (self-employed) or an equivalent under a contract of employment.

• Remote work model with flexible hours.

• Possibility to work from one of our offices in Szczecin/Warsaw or access to coworking spaces.

• 26 days off guaranteed in a year.

• Great development opportunities – company-supported courses and conferences.

• Individual work tools—MacBook Pro, Dell screen, JBL headphones? You can tailor the equipment to your needs.

• Sport & wellness benefit - no extra charge.

• Private medical care - no extra charge.

• Mental well-being program – individual therapy sessions and resources for employees.

• Free access to one of the most popular e-book/audiobook services.

• Regular social events (company-wide offsites, team events).

What happens when you send your CV?

• Call with a recruiter.

• Task.

• Final interview with the Head of Growth

• Offer and fireworks 🎉

Diversity Statement

One of Tidio’s core values is to play fair. Therefore, we treat all candidates equally. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. This means recruitment and selection of talent to Tidio is only based on individual merit and qualifications directly related to professional competence.

We now rate at 4.4/5

81% recommend us to a friend👇

Read our reviews