Financial Controller (AI-native B2B SaaS)

Location: Poland, remote

Salary: 12-18k PLN on B2B or 10k - 14.9k PLN gross on a contract of employment (UoP)

Tidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful.

Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!

Lyro, one of our flagship AI products, is to customer service what Claude is to AI — a customer service platform that lets teams build, test, and deploy customer service agents anywhere.

A few facts about us:

• Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1

• We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.

• We currently rate at 4.7/5 in both Shopify and G2.

• Our ML team was among the first in the world to launch an AI agent (Lyro) for customer service!

• Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.

• Currently, we hire over 150 fantastic people.

As a Financial Controller, you’ll be part of our six-person Finance & Operations team, collaborating closely with another Financial Controller and reporting directly to the Head of Finance.

Your main focus will be on financial controlling, reporting, planning, analysis, and cost management. You’ll make sure the numbers are accurate and reliable, monitor financial performance, and help the business understand what is behind the results.

As the Financial Controller, you will:

• Control the financial operations of the company.

• Analyze financial data, build financial models, and draw conclusions and recommendations to improve business performance.

• Monitor product and customer profitability.

• Create management reports and financial forecasts.

• Manage the budgeting process and control budget realization, with close monitoring and anticipation of budget overruns.

• Participate in monthly reporting meetings with C-level stakeholders, presenting the conclusions from your analysis and preparing meeting notes.

• Partner with business stakeholders to help them understand cost variances and the financial implications of their decisions.

• Manage app spend, with a high focus on LLM-related costs.

• Control accounting and bookkeeping functions.

• Coordinate day-to-day document acceptance and the payments process with the accounting team, and assist other teams with related financial matters.

• Prepare ad hoc financial analyses and reports.

• Improve financial policies and procedures.

• Work closely with the other Financial Controller to ensure smooth ownership of the controlling function.

You are the perfect fit if you:

• Bring at least 2/3 years of experience in a similar role.

• Have strong experience in management reporting and financial model preparation.

• Demonstrate advanced analytical skills and proficiency in MS Office tools, especially Excel, Power Query, and VBA.

• Have strong financial expertise and an interest in understanding the business behind the numbers.

• Have the ability to investigate financial results, identify key drivers and variances, and draw clear conclusions from your analysis.

• Feel comfortable working with business stakeholders and explaining financial topics in a clear, practical way.

• Take a proactive, methodical, and hands-on approach, constantly looking for ways to improve how things work and bring new ideas.

• Feel comfortable in a fast-paced environment and can easily adapt to changing priorities.

• Have fluent English for day-to-day business and finance communication.

Bonus points for:

• Experience in SaaS or Big 4;

• Solid understanding of financial regulations and compliance.

We would like to offer you:

• Be part of a Polish-founded company operating globally at the forefront of AI-powered customer service — our ML team was among the first in the world to launch an AI agent (Lyro) for customer service.

• An independent role with a strong impact on the company's growth.

• Work in a small, flat structure, with real decision-making power and a shared passion for purpose-driven work.

• Great development opportunities - learn by solving real, high-stakes challenges on the job, supported by company-sponsored courses and conferences.

• Remote or hybrid work model from our Warsaw/Szczecin office.

• 26 days off guaranteed per year.

• Sport & wellness benefit - no extra charge.

• Private medical care - no extra charge.

• Mental well-being program – individual therapy sessions and resources for employees.

• Free access to one of the most popular e-book/audiobook services.

• Regular social events (company-wide offsites, team events).

• Individual work tools—MacBook Pro, Dell screen, JBL headphones? You can tailor the equipment to your needs

What happens when you send your CV?

• Video call with a recruiter about the position and the team.

• Recruitment Task

• Final Interview with the Hiring Manager and the recruiter.

• Offer and fireworks 🎉

Diversity Statement

One of Tidio’s core values is to play fair. Therefore, we treat all candidates equally. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. This means recruitment and selection of talent to Tidio is only based on individual merit and qualifications directly related to professional competence.

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81% recommend us to a friend👇

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