Skip to content

Customer Success Manager - Mid/Senior (B2B SaaS)

  • Customer Experience

Job description

Location: LATAM, remotely.

Salary base (annual): up to $48.000 on B2B + commission

Tidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful.
Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!


A few facts about us:

  • Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1

  • We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.

  • We currently rate at 4.7/5 in both Shopify and G2.

  • Our ML team was among the first in the world to launch an AI agent - (Lyro) for customer service! 🌍

  • Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.

  • Currently, we hire over 150 fantastic people.

Would you like to see what working with us looks like? Check out our #GrowWithTidio video 🎥👇

Join us on our growth journey! Our Customer Success team is expanding 🚀

As a Customer Success Manager at Tidio, you’ll step into a dynamic and impactful role within our close-knit, international team of four. Imagine yourself as the trusted partner for our North American B2B customers, empowering them to unlock the full potential of Tidio and transform their businesses. In this role, you won’t just be managing accounts—you’ll be cultivating long-term relationships, becoming an expert in our product, and guiding clients toward success in a way that truly makes a difference.

If you’re passionate about driving adoption, proactive in finding solutions, and thrive in a collaborative, fast-paced SaaS environment, this is your opportunity to shine. At Tidio, we value innovation, empathy, and celebrating every win—big or small. Join us, and together, let’s create success stories that leave a lasting impact.

As the Customer Success Manager, you will:

  • Build relationships with our top clients.

  • Influence retention, expansion and churn rate for your clients.

  • Serve US-based clients with the availability for video calls in the PDT zone (9 AM to 5 PM).

  • Identify client needs and deploy solutions.

  • Conduct video training and showcase new features.

  • Drive adoption of our product and encourage best practices.

  • Identify opportunities for growth.

  • Oversee a large book of business.

  • Create automation and flows within our success software that supports your efforts.

  • Report on activities and results.

  • Collect strategic feedback and share it internally.

  • Create impactful emails and outreach campaigns for your book of business.

Job requirements

You are the perfect fit if you have:

  • At least 2-3 years of previous professional experience in a SaaS customer success role.

  • Ability to cover PTD zone (9 AM to 5 PM) from Monday to Friday.

  • English proficiency at C2 level or equivalent.

  • Ability to build mutually beneficial relationships.

  • Great understanding of how to use and teach others to use the software.

  • Experience with customer success or sales tools (such as Gainsight, Totango, ChurnZero, Salesforce, or Hubspot).

  • A good understanding of industry-standard KPIs (churn rate, retention rate, net dollar retention).

  • A good understanding of customer experience tools and the industry.

We would like to offer you:

  • Remote work model with flexible hours

  • Base salary + commission (85/15 OTE)

  • 26 days off guaranteed in a year

  • Great development opportunities – company-supported courses and conferences

  • Individual work tools—MacBook Pro, Dell screen, JBL headphones? You can tailor the equipment to your needs!

  • Mental well-being program – individual therapy sessions and resources for employees

  • Sport & wellness benefit or its financial equivalent.

  • Free access to one of the most popular e-book/audiobook services

  • Regular social events (company-wide offsites, team events)

  • Budget for 1:1 English language classes;

Diversity Statement

One of Tidio’s core values is to play fair. Therefore, we treat all candidates equally. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. This means recruitment and selection of talent to Tidio is only based on individual merit and qualifications directly related to professional competence.

We now rate at 4.4/5

83% recommend us to a friend👇

Read our reviews

or