![](\"https://recruitee-main.s3.eu-central-1.amazonaws.com/uploads/bkdmtu4974/Bez_tytu%C5%82u_100_100_px_250_250_px.png\")
You are the perfect fit if you have:
2+ years as a CSM in B2B SaaS, with a book you owned end-to-end.
A commercial mindset: you've measurably influenced retention, expansion, or churn in a previous role, and you can walk us through the numbers with specifics.
Technical curiosity to own the product yourself; you’d rather tinker and understand how something actually works than route the question to engineering or support.
English at C1.
Hands-on experience with a customer-success platform (Totango, Gainsight, ChurnZero, or equivalent), building your own automations and workflows.
A good understanding of industry-standard KPIs (churn rate, retention rate, net dollar retention).
Experience running QBRs and executive conversations with stakeholders up to VP level.
The ownership reflex. You take the uncomfortable call, bring the bad news, and close the loop without being asked.
Bonus cookie points for
Ability to leverage AI tools for automation and pipeline management
One thing worth naming. The CSMs who thrive at Tidio share a common instinct - high agency. They enjoy figuring things out on their own, go deep on our product rather than pass technical questions to engineering, and feel comfortable respectfully pushing back when a customer’s ask isn’t quite right. They think in outcomes rather than feature lists; they simplify the team’s workload rather than adding to it. That instinct matters to us more than polished relationship language, and if it sounds like the way you already work, we’d love to hear from you.
We would like to offer you:
Remote work model with flexible hours
26 days off guaranteed in a year.
Great development opportunities – company-supported courses and conferences.
Individual work tools—MacBook, Dell screen, JBL headphones? You can tailor the equipment to your needs!
Sport & wellness benefit (or its equivalent).
Private medical care.
Mental well-being program.
Free access to one of the most popular e-book/audiobook services.
Regular social events.
Budget for 1:1 English language classes.
What happens when you send your CV?
Video call with a recruiter about the position and the team.
A Recruitment Task
Final Interview with the Hiring Manager and CRO
Offer and fireworks 🎉
Diversity Statement
One of Tidio’s core values is to play fair. Therefore, we treat all candidates equally. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. This means recruitment and selection of talent to Tidio is only based on individual merit and qualifications directly related to professional competence.
We now rate at 4.4/5
84% recommend us to a friend👇
Location: Europe, remotely.
Base salary (monthly): PLN 10.400 - 14.600 on B2B | EUR 2.400 - 3.400 on B2B + commission
Contract type: B2B or Contract of employment
Tidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful.
Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!
A few facts about us:
Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1
We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.
Our ML team was among the first in the world to launch an AI agent - (Lyro) for customer service! 🌍
Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.
Currently, we hire over 150 fantastic people.
Join us on our growth journey! Our Customer Success team is expanding 🚀
As a Customer Success Manager at Tidio, you’ll step into a dynamic and impactful role within our close-knit, international team of seven. Imagine yourself as the trusted partner for our European B2B customers, empowering them to unlock the full potential of Tidio and transform their businesses. In this role, you won’t just be managing accounts; you’ll be cultivating long-term relationships, becoming an expert in our product, and guiding clients toward success in a way that truly makes a difference.
If you’re passionate about driving adoption, proactive in finding solutions, and thrive in a collaborative, fast-paced SaaS environment, this is your opportunity to shine. At Tidio, we value innovation, empathy, and celebrating every win, big or small. Join us, and together, let’s create success stories that leave a lasting impact.
As the Customer Success Manager, you will:
Own ~80 European, SMB and mid-market accounts ($300–$3,000 MRR each) end-to-end, from onboarding through every renewal.
Be personally accountable for your book's Net Dollar Retention.
Lead QBRs, executive reviews, and strategic calls with decision-makers from a head of support at a growing DTC brand to a founder at a B2B SaaS.
Own Slack channels for your most important accounts and respond within SLA.
Identify expansion opportunities and close them yourself: price-anchoring, negotiating, and closing upsells without leaning on a sales rep.
Report on your book weekly: health, risks, actions, outcomes.
Surface strategic product and process feedback to our Product and Leadership teams, with specifics, not vibes.
Support the creation of outbound campaigns, emails, and enablement content that drive adoption and reactivation at scale across your book
You are the perfect fit if you have:
2+ years as a CSM in B2B SaaS, with a book you owned end-to-end.
A commercial mindset: you've measurably influenced retention, expansion, or churn in a previous role, and you can walk us through the numbers with specifics.
Technical curiosity to own the product yourself; you’d rather tinker and understand how something actually works than route the question to engineering or support.
English at C1.
Hands-on experience with a customer-success platform (Totango, Gainsight, ChurnZero, or equivalent), building your own automations and workflows.
A good understanding of industry-standard KPIs (churn rate, retention rate, net dollar retention).
Experience running QBRs and executive conversations with stakeholders up to VP level.
The ownership reflex. You take the uncomfortable call, bring the bad news, and close the loop without being asked.
Bonus cookie points for
Ability to leverage AI tools for automation and pipeline management
One thing worth naming. The CSMs who thrive at Tidio share a common instinct - high agency. They enjoy figuring things out on their own, go deep on our product rather than pass technical questions to engineering, and feel comfortable respectfully pushing back when a customer’s ask isn’t quite right. They think in outcomes rather than feature lists; they simplify the team’s workload rather than adding to it. That instinct matters to us more than polished relationship language, and if it sounds like the way you already work, we’d love to hear from you.
We would like to offer you:
Remote work model with flexible hours
26 days off guaranteed in a year.
Great development opportunities – company-supported courses and conferences.
Individual work tools—MacBook, Dell screen, JBL headphones? You can tailor the equipment to your needs!
Sport & wellness benefit (or its equivalent).
Private medical care.
Mental well-being program.
Free access to one of the most popular e-book/audiobook services.
Regular social events.
Budget for 1:1 English language classes.
What happens when you send your CV?
Video call with a recruiter about the position and the team.
A Recruitment Task
Final Interview with the Hiring Manager and CRO
Offer and fireworks 🎉
Diversity Statement
One of Tidio’s core values is to play fair. Therefore, we treat all candidates equally. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. This means recruitment and selection of talent to Tidio is only based on individual merit and qualifications directly related to professional competence.
We now rate at 4.4/5
84% recommend us to a friend👇
Location: Europe, remotely.
Base salary (monthly): PLN 10.400 - 14.600 on B2B | EUR 2.400 - 3.400 on B2B + commission
Contract type: B2B or Contract of employment
Tidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful.
Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!
A few facts about us:
Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1
We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.
Our ML team was among the first in the world to launch an AI agent - (Lyro) for customer service! 🌍
Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.
Currently, we hire over 150 fantastic people.
Join us on our growth journey! Our Customer Success team is expanding 🚀
As a Customer Success Manager at Tidio, you’ll step into a dynamic and impactful role within our close-knit, international team of seven. Imagine yourself as the trusted partner for our European B2B customers, empowering them to unlock the full potential of Tidio and transform their businesses. In this role, you won’t just be managing accounts; you’ll be cultivating long-term relationships, becoming an expert in our product, and guiding clients toward success in a way that truly makes a difference.
If you’re passionate about driving adoption, proactive in finding solutions, and thrive in a collaborative, fast-paced SaaS environment, this is your opportunity to shine. At Tidio, we value innovation, empathy, and celebrating every win, big or small. Join us, and together, let’s create success stories that leave a lasting impact.
As the Customer Success Manager, you will:
Own ~80 European, SMB and mid-market accounts ($300–$3,000 MRR each) end-to-end, from onboarding through every renewal.
Be personally accountable for your book's Net Dollar Retention.
Lead QBRs, executive reviews, and strategic calls with decision-makers from a head of support at a growing DTC brand to a founder at a B2B SaaS.
Own Slack channels for your most important accounts and respond within SLA.
Identify expansion opportunities and close them yourself: price-anchoring, negotiating, and closing upsells without leaning on a sales rep.
Report on your book weekly: health, risks, actions, outcomes.
Surface strategic product and process feedback to our Product and Leadership teams, with specifics, not vibes.
Support the creation of outbound campaigns, emails, and enablement content that drive adoption and reactivation at scale across your book
Requirements
3-4 years of experience in B2B SaaS partnerships,
Strong outbound prospecting skills and experience sourcing new partners from scratch
Ability to run commercial discovery calls and persuasive sales presentations
Experience working against revenue targets and managing partner pipeline
Previous experience in representing the company at industry events, conferences, or fairs
Understanding of SaaS metrics (MRR, churn, LTV) and partner performance tracking
We would like to offer you:
Remote work model with flexible hours
26 days off guaranteed in a year
Great development opportunities – company-supported courses and conferences
Individual work tools—MacBook Pro, Dell screen, JBL headphones? You can tailor the equipment to your needs!
Mental well-being program – individual therapy sessions and resources for employees
Sport & wellness benefit or its financial equivalent.
Free access to one of the most popular e-book/audiobook services
Regular social events (company-wide offsites, team events)
Budget for 1:1 English language classes;
Diversity Statement
One of Tidio’s core values is to play fair. Therefore, we treat all candidates equally. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. This means recruitment and selection of talent to Tidio is only based on individual merit and qualifications directly related to professional competence.
We now rate at 4.4/5
83% recommend us to a friend👇
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Contract: B2B or Contract of Employment (via EOR)
Salary: 17.200 PLN - 25.200 PLN on B2B | 4.000 EUR - 6.000 EUR on B2B or equivalent on contract of employment
Tidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful.
Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!
A few facts about us:
Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1
We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.
Our ML team was among the first in the world to launch an AI agent - (Lyro) for customer service! 🌍
Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.
Currently, we hire over 150 fantastic people.
This role will focus on growing Tidio’s partner revenue by acquiring new agency and technology partners, strengthening existing relationships, and representing Tidio at key events across the region. You'll play a critical role in scaling one of our most important growth channels and have the opportunity to make a lasting impact on our European partnership strategy.
You'll report to the Chief of Staff, work closely with sales, product, and marketing, and be one of the crucial specialists who decides what our partner ecosystem looks like in two years.
As a Partnership Manager, you’ll:
Build and grow a revenue-generating portfolio of agency, affiliate, and solution partners
Source and generate new partnership opportunities via marketplaces, ecosystem listings (e.g., Zendesk, Shopify), outbound outreach, and conferences
Represent Tidio at industry events
Own partner onboarding and activation
Build and deepen long-term partner relationships to drive retention and growth
Track partner performance, referrals, and milestone bonuses
Maintain CRM hygiene and provide regular reporting on partner pipeline and revenue contribution
Coordinate with Finance to validate payouts and ensure accurate commission processing
Requirements
3-4 years of experience in B2B SaaS partnerships,
Strong outbound prospecting skills and experience sourcing new partners from scratch
Ability to run commercial discovery calls and persuasive sales presentations
Experience working against revenue targets and managing partner pipeline
Previous experience in representing the company at industry events, conferences, or fairs
Understanding of SaaS metrics (MRR, churn, LTV) and partner performance tracking
We would like to offer you:
Remote work model with flexible hours
26 days off guaranteed in a year
Great development opportunities – company-supported courses and conferences
Individual work tools—MacBook Pro, Dell screen, JBL headphones? You can tailor the equipment to your needs!
Mental well-being program – individual therapy sessions and resources for employees
Sport & wellness benefit or its financial equivalent.
Free access to one of the most popular e-book/audiobook services
Regular social events (company-wide offsites, team events)
Budget for 1:1 English language classes;
Diversity Statement
One of Tidio’s core values is to play fair. Therefore, we treat all candidates equally. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. This means recruitment and selection of talent to Tidio is only based on individual merit and qualifications directly related to professional competence.
We now rate at 4.4/5
83% recommend us to a friend👇
","sharing_title":"Partnership Manager (Mid/Senior)","sharing_description":"Location: Europe, remotely. Contract: B2B or Contract of Employment (via EOR)Salary: 17.200 PLN - 25.200 PLN on B2B | 4.000 EUR - 6.000 EUR on B2B or equivalent on contract of employmentTidio is the c","locations_question":"What is your preferred work location?"}},"description":"Location: Europe, remotely.
Contract: B2B or Contract of Employment (via EOR)
Salary: 17.200 PLN - 25.200 PLN on B2B | 4.000 EUR - 6.000 EUR on B2B or equivalent on contract of employment
Tidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful.
Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!
A few facts about us:
Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1
We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.
Our ML team was among the first in the world to launch an AI agent - (Lyro) for customer service! 🌍
Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.
Currently, we hire over 150 fantastic people.
This role will focus on growing Tidio’s partner revenue by acquiring new agency and technology partners, strengthening existing relationships, and representing Tidio at key events across the region. You'll play a critical role in scaling one of our most important growth channels and have the opportunity to make a lasting impact on our European partnership strategy.
You'll report to the Chief of Staff, work closely with sales, product, and marketing, and be one of the crucial specialists who decides what our partner ecosystem looks like in two years.
As a Partnership Manager, you’ll:
Build and grow a revenue-generating portfolio of agency, affiliate, and solution partners
Source and generate new partnership opportunities via marketplaces, ecosystem listings (e.g., Zendesk, Shopify), outbound outreach, and conferences
Represent Tidio at industry events
Own partner onboarding and activation
Build and deepen long-term partner relationships to drive retention and growth
Track partner performance, referrals, and milestone bonuses
Maintain CRM hygiene and provide regular reporting on partner pipeline and revenue contribution
Coordinate with Finance to validate payouts and ensure accurate commission processing
You are the perfect fit if you have:
At least 3 years of product marketing experience in B2B SaaS, ideally for technical, AI, dev-tool, or PLG products.
A strong track record of release/launch communication - owning the story across channels, including video.
An open, AI-first mindset with active daily use of AI tools like Claude Code — used to write, ship, and iterate on content and product work.
Comfort owning website content and product messaging.
An analytical mindset and the ability to use data to make decisions and optimize results.
A high taste for quality and the drive to find creative solutions.
The ability to move with a sense of urgency in a fast-paced, launch-driven environment.
Advanced English - B2/C1 level with strong language intuition and editorial judgment.
We would like to offer you:
A unique opportunity to shape product marketing as the dedicated PMM for an AI business line.
An independent role with a strong impact on the company's growth.
Work in a small, flat structure, with real decision-making power and a shared passion for purpose-driven work.
Work with an experienced, international team that continually shares knowledge and isn't afraid to test new solutions.
Great development opportunities - learn by solving real, high-stakes challenges on the job, supported by company-sponsored courses and conferences.
Remote or hybrid work model from our Warsaw office (CIC on Chmielna St.).
26 days off guaranteed per year.
Sport & wellness benefit - no extra charge.
Private medical care - no extra charge.
Mental well-being program – individual therapy sessions and resources for employees.
Free access to one of the most popular e-book/audiobook services.
Regular social events (company-wide offsites, team events).
Individual work tools—MacBook Pro, Dell screen, JBL headphones? You can tailor the equipment to your needs
What happens when you send your CV?
Video call with a recruiter about the position and the team.
1st interview with the Hiring Manager and the recruiter.
Recruitment Task
Final Interview
Offer and fireworks 🎉
Diversity Statement
One of Tidio’s core values is to play fair. Therefore, we treat all candidates equally. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. This means recruitment and selection of talent to Tidio is only based on individual merit and qualifications directly related to professional competence.
We now rate at 4.4/5
81% recommend us to a friend👇
Location: Warsaw (hybrid) or remote within Poland
Salary: 12-20k PLN on B2B or 10 - 16.6k gross PLN on contract of employment (UoP)
Tidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful.
Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!
A few facts about us:
Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1
We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.
Our ML team was among the first in the world to launch an AI agent (Lyro) for customer service!
Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.
Currently, we hire over 150 fantastic people.
Lyro, one of our flagship AI products, is to customer service what Claude is to AI — a customer service platform that lets teams build, test, and deploy customer service agents anywhere.
By joining as Product Marketing Manager (Mid/Senior), you'll own product marketing for one of our AI business lines - shaping how we tell the product story and how we launch. We're looking for a hands-on Product Marketing Manager with a strong go-to-market mindset. You'll own positioning, messaging, launches, and sales enablement, while actively creating the assets that bring them to life — from website content and launch materials to sales collateral and lifecycle campaigns.
We live from launch to launch. You'll lead release communication end-to-end, keep the website sharp and current, and translate product understanding into messaging that lands with both builders and operators. Experimental work is part of the role — testing across different ideas and initiatives to understand what drives impact.
We work AI-first — and yes, you'll learn to use Claude Code and ship your own commits (we'll teach you; what matters is an open mind). This is a highly hands-on role — staying flexible, moving quickly, and focused on creating and shipping work while executing PMM initiatives end-to-end.
If you're equally excited by shaping the strategy and shipping the work, we'd love to meet you.
As the Product Marketing Manager (Mid/Senior), you will:
Own and continuously update website content and product messaging to ensure clarity and conversion impact.
Run release communication launch-to-launch — coordinate video production and own social distribution across channels to drive awareness and adoption.
Partner closely with performance marketing to turn launches into measurable growth and revenue impact.
Immerse yourself in the product (multi-agent, MCP-native, evals, bring-your-own-model) to communicate its value with precision.
Use AI as an accelerator — work in Claude Code and ship content/site changes yourself.
Prepare sales enablement materials and email marketing automation (EMA) content — write and edit campaigns that nurture leads, keep users engaged across the lifecycle, supporting retention and conversion.
Lead experimental projects, such as testing influencer collaborations to amplify Lyro launches — exploratory in nature, with the goal of learning what scales and what could evolve into dedicated partnerships over time.
You are the perfect fit if you have:
At least 3 years of product marketing experience in B2B SaaS, ideally for technical, AI, dev-tool, or PLG products.
A strong track record of release/launch communication - owning the story across channels, including video.
An open, AI-first mindset with active daily use of AI tools like Claude Code — used to write, ship, and iterate on content and product work.
Comfort owning website content and product messaging.
An analytical mindset and the ability to use data to make decisions and optimize results.
A high taste for quality and the drive to find creative solutions.
The ability to move with a sense of urgency in a fast-paced, launch-driven environment.
Advanced English - B2/C1 level with strong language intuition and editorial judgment.
We would like to offer you:
A unique opportunity to shape product marketing as the dedicated PMM for an AI business line.
An independent role with a strong impact on the company's growth.
Work in a small, flat structure, with real decision-making power and a shared passion for purpose-driven work.
Work with an experienced, international team that continually shares knowledge and isn't afraid to test new solutions.
Great development opportunities - learn by solving real, high-stakes challenges on the job, supported by company-sponsored courses and conferences.
Remote or hybrid work model from our Warsaw office (CIC on Chmielna St.).
26 days off guaranteed per year.
Sport & wellness benefit - no extra charge.
Private medical care - no extra charge.
Mental well-being program – individual therapy sessions and resources for employees.
Free access to one of the most popular e-book/audiobook services.
Regular social events (company-wide offsites, team events).
Individual work tools—MacBook Pro, Dell screen, JBL headphones? You can tailor the equipment to your needs
What happens when you send your CV?
Video call with a recruiter about the position and the team.
1st interview with the Hiring Manager and the recruiter.
Recruitment Task
Final Interview
Offer and fireworks 🎉
Diversity Statement
One of Tidio’s core values is to play fair. Therefore, we treat all candidates equally. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. This means recruitment and selection of talent to Tidio is only based on individual merit and qualifications directly related to professional competence.
We now rate at 4.4/5
81% recommend us to a friend👇
Location: Warsaw (hybrid) or remote within Poland
Salary: 12-20k PLN on B2B or 10 - 16.6k gross PLN on contract of employment (UoP)
Tidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful.
Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!
A few facts about us:
Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1
We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.
Our ML team was among the first in the world to launch an AI agent (Lyro) for customer service!
Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.
Currently, we hire over 150 fantastic people.
Lyro, one of our flagship AI products, is to customer service what Claude is to AI — a customer service platform that lets teams build, test, and deploy customer service agents anywhere.
By joining as Product Marketing Manager (Mid/Senior), you'll own product marketing for one of our AI business lines - shaping how we tell the product story and how we launch. We're looking for a hands-on Product Marketing Manager with a strong go-to-market mindset. You'll own positioning, messaging, launches, and sales enablement, while actively creating the assets that bring them to life — from website content and launch materials to sales collateral and lifecycle campaigns.
We live from launch to launch. You'll lead release communication end-to-end, keep the website sharp and current, and translate product understanding into messaging that lands with both builders and operators. Experimental work is part of the role — testing across different ideas and initiatives to understand what drives impact.
We work AI-first — and yes, you'll learn to use Claude Code and ship your own commits (we'll teach you; what matters is an open mind). This is a highly hands-on role — staying flexible, moving quickly, and focused on creating and shipping work while executing PMM initiatives end-to-end.
If you're equally excited by shaping the strategy and shipping the work, we'd love to meet you.
As the Product Marketing Manager (Mid/Senior), you will:
Own and continuously update website content and product messaging to ensure clarity and conversion impact.
Run release communication launch-to-launch — coordinate video production and own social distribution across channels to drive awareness and adoption.
Partner closely with performance marketing to turn launches into measurable growth and revenue impact.
Immerse yourself in the product (multi-agent, MCP-native, evals, bring-your-own-model) to communicate its value with precision.
Use AI as an accelerator — work in Claude Code and ship content/site changes yourself.
Prepare sales enablement materials and email marketing automation (EMA) content — write and edit campaigns that nurture leads, keep users engaged across the lifecycle, supporting retention and conversion.
Lead experimental projects, such as testing influencer collaborations to amplify Lyro launches — exploratory in nature, with the goal of learning what scales and what could evolve into dedicated partnerships over time.
As a Senior Brand Designer, you will be responsible for:
Staying across all three brands (Tidio, Lyro, Hubi) - understanding their challenges, positioning, and priorities to ensure design output stays aligned and purposeful.
Implementing new brand identity across website assets, presentation decks, and print materials, as well as conducting data analysis to evaluate brand performance
Leading and mentoring a team of 2 designers (Web& Performance) - giving direction, fostering a proactive, end-to-end ownership mindset, and holding people accountable in line with our values.
Owning the creative process end-to-end - from systemizing production workflows and managing budgets to making data-driven decisions on what to scale or cut.
Overseeing and producing all necessary materials throughout the rebranding process.
Stacking and managing AI tools for video and UGC production (Runway, Sora, HeyGen, Arcads, Captions, Creatify, ElevenLabs, Kling, etc.) - choosing the right tool for the job, not the other way around.
You are the perfect candidate if you have:
Hands-on experience designing performance assets for SaaS, e-commerce, or D2C.
Proven experience translating brand guidelines into digital and print deliverables, including websites, decks, and collateral, supported by data-driven performance evaluation.
Strong project and production management skills - you can run a multi-brand creative operation, juggle freelancers and internal stakeholders, and keep quality high without bottlenecks.
A strong understanding of the paid social funnel - you know how hook, body, and CTA work together, and what separates a top-funnel creative from a retargeting one.
The ability to balance hands-on craft with team leadership - comfortable spending the majority of your time executing at a senior/staff level while also owning people, process, and direction.
A portfolio showing proven work across marketing campaigns or brand projects - and the thinking behind it, not just the output.
What we offer:
26 days off guaranteed in a year.
Great development opportunities – company-supported courses and conferences.
Individual work tools – MacBook Pro, Dell screen, JBL headphones. You can tailor the equipment to your needs!
Mental well-being program – individual therapy sessions and resources for employees.
Sport & wellness benefit.
Free access to one of the most popular e-book/audiobook services.
Regular social events (company-wide offsites, team events).
Budget for 1:1 English language classes.
Diversity Statement
One of Tidio’s core values is to play fair. Therefore, we treat all candidates equally. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. This means recruitment and selection of talent to Tidio is only based on individual merit and qualifications directly related to professional competence.
We now rate at 4.4/5
83% recommend us to a friend👇
Location: Remote within Poland or Warsaw (hybrid)
Salary: 16.000 - 20.000 PLN B2B | | 13.200 PLN gross - 16.600 PLN gross on UoP
Contract type: B2B or UoP
Tidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful.
Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!
A few facts about us:
Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1
We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.
Our ML team was among the first in the world to launch an AI agent - (Lyro) for customer service! 🌍
Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.
Currently, we hire over 150 fantastic people.
The Role
This is a 70% hands-on / 30% leadership role. The majority of your time you'll be in the work itself - designing, producing, and iterating performance creatives.
The remaining 30% is about leading: managing a team of 2 designers, giving direction, mentoring, and building a creative operation that runs with ownership and accountability.
You'll also set the direction for Brand and Web design across Tidio, Lyro, and Hubi - making sure everything your team ships is aligned with each brand's challenges and goals.
As a Senior Brand Designer, you will be responsible for:
Staying across all three brands (Tidio, Lyro, Hubi) - understanding their challenges, positioning, and priorities to ensure design output stays aligned and purposeful.
Implementing new brand identity across website assets, presentation decks, and print materials, as well as conducting data analysis to evaluate brand performance
Leading and mentoring a team of 2 designers (Web& Performance) - giving direction, fostering a proactive, end-to-end ownership mindset, and holding people accountable in line with our values.
Owning the creative process end-to-end - from systemizing production workflows and managing budgets to making data-driven decisions on what to scale or cut.
Overseeing and producing all necessary materials throughout the rebranding process.
Stacking and managing AI tools for video and UGC production (Runway, Sora, HeyGen, Arcads, Captions, Creatify, ElevenLabs, Kling, etc.) - choosing the right tool for the job, not the other way around.
You are the perfect candidate if you have:
Hands-on experience designing performance assets for SaaS, e-commerce, or D2C.
Proven experience translating brand guidelines into digital and print deliverables, including websites, decks, and collateral, supported by data-driven performance evaluation.
Strong project and production management skills - you can run a multi-brand creative operation, juggle freelancers and internal stakeholders, and keep quality high without bottlenecks.
A strong understanding of the paid social funnel - you know how hook, body, and CTA work together, and what separates a top-funnel creative from a retargeting one.
The ability to balance hands-on craft with team leadership - comfortable spending the majority of your time executing at a senior/staff level while also owning people, process, and direction.
A portfolio showing proven work across marketing campaigns or brand projects - and the thinking behind it, not just the output.
What we offer:
26 days off guaranteed in a year.
Great development opportunities – company-supported courses and conferences.
Individual work tools – MacBook Pro, Dell screen, JBL headphones. You can tailor the equipment to your needs!
Mental well-being program – individual therapy sessions and resources for employees.
Sport & wellness benefit.
Free access to one of the most popular e-book/audiobook services.
Regular social events (company-wide offsites, team events).
Budget for 1:1 English language classes.
Diversity Statement
One of Tidio’s core values is to play fair. Therefore, we treat all candidates equally. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. This means recruitment and selection of talent to Tidio is only based on individual merit and qualifications directly related to professional competence.
We now rate at 4.4/5
83% recommend us to a friend👇
Location: Remote within Poland or Warsaw (hybrid)
Salary: 16.000 - 20.000 PLN B2B | | 13.200 PLN gross - 16.600 PLN gross on UoP
Contract type: B2B or UoP
Tidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful.
Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!
A few facts about us:
Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1
We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.
Our ML team was among the first in the world to launch an AI agent - (Lyro) for customer service! 🌍
Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.
Currently, we hire over 150 fantastic people.
The Role
This is a 70% hands-on / 30% leadership role. The majority of your time you'll be in the work itself - designing, producing, and iterating performance creatives.
The remaining 30% is about leading: managing a team of 2 designers, giving direction, mentoring, and building a creative operation that runs with ownership and accountability.
You'll also set the direction for Brand and Web design across Tidio, Lyro, and Hubi - making sure everything your team ships is aligned with each brand's challenges and goals.
Requirements
5+ years of experience in B2B SaaS partnerships, channel sales, or business development.
Experience building or scaling early-stage partnership programs is highly preferred.
Proven success acquiring partners through outbound prospecting and building partnerships from scratch.
Experience working with agencies and/or e-commerce partners.
Strong commercial skills, including discovery, presentations, negotiation, and closing.
Track record of owning a revenue target and managing a partner pipeline.
Experience representing a company at conferences, trade shows, or industry events.
Familiarity with the Shopify ecosystem is a strong plus.
Experience using tools such as PartnerStack, HubSpot, Apollo, LinkedIn Sales Navigator, and email marketing platforms.
What success looks like in this role:
Consistently acquire new revenue-generating partners.
Manage partnership opportunities with typical deal sizes of $30K–$100K ARR and an average sales cycle of about two weeks.
Build a healthy portfolio of engaged partners that consistently drive new business and expansion opportunities.
We would like to offer you:
Remote work model with flexible hours
Contract options: B2B or Contract of employment (via Deel)
26 days off guaranteed in a year
Great development opportunities – company-supported courses and conferences
Individual work tools—MacBook Pro, Dell screen, JBL headphones? You can tailor the equipment to your needs!
Mental well-being program – individual therapy sessions and resources for employees
Sport & wellness benefit or its financial equivalent.
Free access to one of the most popular e-book/audiobook services
Regular social events (company-wide offsites, team events)
Budget for 1:1 English language classes;
Diversity Statement
One of Tidio’s core values is to play fair. Therefore, we treat all candidates equally. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. This means recruitment and selection of talent to Tidio is only based on individual merit and qualifications directly related to professional competence.
We now rate at 4.4/5
84% recommend us to a friend👇
Location: Canada or the USA, remotely.
Contract: B2B or Contract of Employment (via EOR)
Tidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful.
Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!
A few facts about us:
Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1
We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.
Our ML team was among the first in the world to launch an AI agent - (Lyro) for customer service! 🌍
Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.
Currently, we hire over 150 fantastic people.
We're hiring our first Partnership Manager focused on the US and Canada to help scale Tidio's partner channel, our third revenue engine alongside inbound and outbound sales.
This is a high-impact, full-cycle partnerships role focused on acquiring, activating, and growing agency and ecommerce partners. You'll own the entire partner journey, from outbound prospecting and closing new partnerships to onboarding, enablement, and long-term relationship management. As our partner ecosystem grows, you'll manage a portfolio of approximately 20 active partners while continuing to drive new partner acquisition.
You'll report directly to our Chief of Staff, who is based in Europe, while working closely with an international team and owning the North American partner strategy.
If you're excited by the opportunity to join an early-stage partner program, shape how it grows, and create new revenue opportunities, we'd love to meet you.
As a Senior Partnership Manager, you will:
Build and grow a portfolio of high-performing agency, affiliate, and e-commerce partners across North America.
Proactively source and close new partners through outbound outreach, marketplaces, partner ecosystems, and industry events.
Own the full partnership lifecycle: from prospecting and commercial conversations through onboarding, activation, and ongoing growth.
Help partners generate revenue by enabling successful go-to-market activities and identifying expansion opportunities.
Represent Tidio at industry events and conferences to build brand awareness and generate new partnership opportunities.
Monitor partner performance and identify opportunities to increase engagement and revenue.
Requirements
5+ years of experience in B2B SaaS partnerships, channel sales, or business development.
Experience building or scaling early-stage partnership programs is highly preferred.
Proven success acquiring partners through outbound prospecting and building partnerships from scratch.
Experience working with agencies and/or e-commerce partners.
Strong commercial skills, including discovery, presentations, negotiation, and closing.
Track record of owning a revenue target and managing a partner pipeline.
Experience representing a company at conferences, trade shows, or industry events.
Familiarity with the Shopify ecosystem is a strong plus.
Experience using tools such as PartnerStack, HubSpot, Apollo, LinkedIn Sales Navigator, and email marketing platforms.
What success looks like in this role:
Consistently acquire new revenue-generating partners.
Manage partnership opportunities with typical deal sizes of $30K–$100K ARR and an average sales cycle of about two weeks.
Build a healthy portfolio of engaged partners that consistently drive new business and expansion opportunities.
We would like to offer you:
Remote work model with flexible hours
Contract options: B2B or Contract of employment (via Deel)
26 days off guaranteed in a year
Great development opportunities – company-supported courses and conferences
Individual work tools—MacBook Pro, Dell screen, JBL headphones? You can tailor the equipment to your needs!
Mental well-being program – individual therapy sessions and resources for employees
Sport & wellness benefit or its financial equivalent.
Free access to one of the most popular e-book/audiobook services
Regular social events (company-wide offsites, team events)
Budget for 1:1 English language classes;
Diversity Statement
One of Tidio’s core values is to play fair. Therefore, we treat all candidates equally. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. This means recruitment and selection of talent to Tidio is only based on individual merit and qualifications directly related to professional competence.
We now rate at 4.4/5
84% recommend us to a friend👇
Location: Canada or the USA, remotely.
Contract: B2B or Contract of Employment (via EOR)
Tidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful.
Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!
A few facts about us:
Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1
We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.
Our ML team was among the first in the world to launch an AI agent - (Lyro) for customer service! 🌍
Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.
Currently, we hire over 150 fantastic people.
We're hiring our first Partnership Manager focused on the US and Canada to help scale Tidio's partner channel, our third revenue engine alongside inbound and outbound sales.
This is a high-impact, full-cycle partnerships role focused on acquiring, activating, and growing agency and ecommerce partners. You'll own the entire partner journey, from outbound prospecting and closing new partnerships to onboarding, enablement, and long-term relationship management. As our partner ecosystem grows, you'll manage a portfolio of approximately 20 active partners while continuing to drive new partner acquisition.
You'll report directly to our Chief of Staff, who is based in Europe, while working closely with an international team and owning the North American partner strategy.
If you're excited by the opportunity to join an early-stage partner program, shape how it grows, and create new revenue opportunities, we'd love to meet you.
As a Senior Partnership Manager, you will:
Build and grow a portfolio of high-performing agency, affiliate, and e-commerce partners across North America.
Proactively source and close new partners through outbound outreach, marketplaces, partner ecosystems, and industry events.
Own the full partnership lifecycle: from prospecting and commercial conversations through onboarding, activation, and ongoing growth.
Help partners generate revenue by enabling successful go-to-market activities and identifying expansion opportunities.
Represent Tidio at industry events and conferences to build brand awareness and generate new partnership opportunities.
Monitor partner performance and identify opportunities to increase engagement and revenue.